Privacy Policy

Effective Date: 01 September 2026

Facility Name: Goodwill Rehab Alcohol and Drug Rehabilitation (Pty) Ltd (t/a Goodwill Manor Rehab & Recovery)

Location: 2 Posy Place, Reservoir Hills, Durban, KwaZulu-Natal, South Africa.

Goodwill Rehab & Recovery is committed to protecting the privacy, dignity, and personal information of our patients, website visitors, and family members. This Privacy Policy explains how we collect, use, store, and safeguard your personal and health information in accordance with South Africa’s Protection of Personal Information Act (POPIA) and applicable medical confidentiality standards.

1. Information We Collect

Given the nature of our medical and rehabilitation services, we collect both general personal information and Special Personal Information (as defined under POPIA):

• General Personal Information: Full name, phone number, email address, physical address, emergency contact details, and financial/medical aid scheme details.

• Special Personal Information (Medical & Health Data): Medical history, substance use details, psychiatric assessments, diagnostic reports, physician notes, and treatment progress records submitted via intake forms or during clinical consultation.

• Technical & Usage Data: IP addresses, browser types, and anonymous site interaction data collected via website cookies to improve navigation and security.

2. How We Collect Your Information

We collect personal information through the following touch points:

• Direct submissions via our website inquiry and contact forms.

• Telephonic or in-person intake interviews and consultations.

• Formal admission documentation, medical assessments, and clinical evaluation forms.

• Direct communication with referring medical doctors, psychiatrists, or medical aid schemes (with your explicit consent).

3. Purpose of Collection and Processing

We process your personal and medical information strictly for legitimate clinical, administrative, and legal purposes:

• Clinical Evaluation & Care: Assessing treatment eligibility, managing on-site medical detoxification, establishing personalized rehabilitation plans, and delivering multidisciplinary medical care.

• Admissions & Administration: Processing pre-admission screenings, verifying medical aid coverage under Prescribed Minimum Benefits (PMBs), and managing account billing.

• Emergency Contact: Reaching designated family members or legal guardians in the event of a medical emergency.

• Legal Compliance: Fulfilling statutory record-keeping obligations required by South African health authorities and regulatory bodies.

4. Strict Medical Confidentiality & Information Sharing

We treat all medical and personal records with absolute discretion. Your information is never sold, rented, or traded to third parties. Disclosure only occurs under the following controlled circumstances:

• Internal Multidisciplinary Care Team: Shared among our treating medical doctors, psychiatrists, occupational therapists, nurses, and counselors involved directly in your care.

• Medical Aid Schemes: Transmitted with your written authorization to secure hospital authorization and benefit claims.

• External Medical Partners: Shared with specialized laboratories, emergency medical services, or tertiary hospitals if acute off-site medical care is urgently required.

• Legal & Regulatory Mandates: Disclosed only when compelled by a valid court order or statutory legal obligation under South African law.

5. Data Security and Safeguards

We maintain stringent physical, technical, and administrative security measures to prevent unauthorized access, loss, misuse, or alteration of your data:

• Digital Security: Encrypted web forms, secure server architecture, firewalls, and restricted database access.

• Physical Security: Locked physical medical file storage located in restricted-access administrative areas within our Durban facility.

• Staff Training: All clinical and administrative personnel are bound by strict non-disclosure agreements and ethical confidentiality rules governed by the Health Professions Council of South Africa (HPCSA).

6. Retention of Personal & Clinical Records

Personal and medical records are retained in compliance with statutory timeframes mandated by the National Health Act and HPCSA ethical guidelines. Once the required retention period expires, physical files are securely shredded, and electronic records are permanently de-identified or deleted.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• Right to Access: Request confirmation of whether we hold your personal information and obtain a copy of your records.

• Right to Correction: Request the correction, updating, or deletion of inaccurate, incomplete, or outdated information.

• Right to Object: Object to the processing of your personal information on reasonable grounds, subject to statutory medical retention requirements.

• Right to Lodge a Complaint: File a complaint with the South African Information Regulator if you believe your privacy rights have been infringed.

8. Contact Our Information Officer

If you have questions regarding this Privacy Policy, wish to exercise your legal rights under POPIA, or need to update your personal details, please contact our Information Officer:

• Attn: Information Officer

• Entity: Goodwill Rehab & Wellness Centre (Goodwill Manor Rehab)

• Physical Address: Central Durban, KwaZulu-Natal, South Africa

• Email: info@goodwillrehab.co.za

• Helpline: 031 001 0048

The Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: enquiries@inforegulator.org.za